Frequently asked questions
Where does PriconMed ship from?
PriconMed ships from St. Louis Park, MN. Order cutoff is 3:00 PM CST, Monday through Friday; handling takes 0–5 business days and transit 3–6 business days.
Is shipping free?
Ground shipping is a flat $9.99 per order within the contiguous United States, and free on orders of $250 or more. Standard delivery is 3–11 business days (0–5 days handling plus 3–6 days transit).
Do you offer wholesale or bulk pricing?
Yes. Verified clinics, hospitals, GPOs, and resellers can request tiered volume pricing at /wholesale. Net-30 terms are available for approved facilities.
Where do your products come from?
Every item is sourced directly from authorized manufacturers and their distributors, with lot traceability on sterile and regulated items. Regulatory status varies by product; see the manufacturer labeling for each item.
What is your return policy?
Unopened, non-sterile items in sellable condition may be returned within 60 days for a full refund, with free return shipping. Sterile, opened, or personalized items are non-returnable.
Do I need an account to order?
No — checkout is guest-friendly. Licensed practitioners can verify credentials at /verify to unlock professional pricing.