Returns & Refunds

We want you to be 100% satisfied with your medical supplies and equipment. If you're not, we offer a 100% money-back guarantee within 60 days of purchase.

60-day money-back guarantee

Our refund policy is simple: if you are not fully satisfied with a product, you may return it within 60 days of the purchase date for a full refund of the item price. We accept returns of both defective and non-defective products, and we accept exchanges.

Returns are made by mail. We provide a free return label you can download and print with your RMA, so a standard 60-day return costs you nothing — there are no return shipping charges and no restocking fees. Returned items must be in new, unused condition.

This policy applies to orders shipped within the United States.

Return costs at a glance

• Return shipping is paid by us. Every approved return includes a free prepaid return label — you never pay return postage.
• Restocking fee: $0 (none). We do not charge a restocking fee on any return made within 60 days.
• Return window: 60 days from the purchase date. Refunds issued within 5 days of receipt.

Return address

Ship approved returns (with your RMA number on the outside of the box) to:

How to request a return

To start a return, contact us for a Return Merchandise Authorization (RMA):

• Phone: 855-932-4721
• Email: info@priconmed.com

We do not charge restocking fees for in-stock items returned in sellable condition within 60 days of the purchase date. Some products may carry a manufacturer restocking fee — see below.

Condition of returned items

All returned items must be in sellable condition (suitable for resale) to receive credit. Items must be unopened, in their original manufacturer packaging, with all seals, labels, and documentation intact.

Items that cannot be returned

• Sterile medical products (gloves, syringes, dressings, sutures) once the seal is broken
• Single-use disposable items that have been opened
• Refrigerated, controlled, or hazardous materials
• Products beyond their labeled expiration date
• Custom-configured or personalized items

Special orders, drop-ships, and equipment

Large drop-shipped items, capital equipment, and special or custom orders may carry a manufacturer restocking fee on return. When special return conditions apply, we will inform you at the time your order is placed or confirmed. As we constantly improve and update our product line, we are unable to accept returns of any item more than 60 days beyond the invoice date.

Damaged or defective items

If your shipment arrives damaged or a product is defective, contact us within 7 days of delivery. We'll send a replacement or issue a full refund — including return shipping — at no cost to you.

Refund processing

Once your return is received and inspected, refunds are issued to the original payment method within 5 days. Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

How to return an item

1. Contact us for an RMA using the phone or email above.
2. We'll issue an RMA number and return instructions within 1 business day.
3. Pack the item in its original packaging with all seals, labels, and documentation intact.
4. Download and print the free return label included with your RMA and ship the item by mail.
5. Refunds are issued within 5 days of receipt and inspection.

Questions

For any questions about this policy, please contact info@priconmed.com or call 855-932-4721.